Frequently Asked Questions
At De-Ola Bakery our products are baked with love and passion. For any emails sent to the bakery, please allow 24 hours for a response.
General
What is the Bakery's Operating hours?
We’re excited that you want to shop with us. Our operating hours is 8:00 am to 7:00 pm Tuesday to Sunday.
What health and safety procedures are being followed in the bakery?
Our bakeries frequently clean and sanitize high-contact areas, perform frequent handwashing, instruct any team member who is feeling sick to stay home and have temporarily paused production.
Where can I share my experience with De – Ola Bakery?
Let us know how we’re doing! Send us feedback via the Contact us page, on Instagram and Facebook.
Who can I contact about accessibility issues I encountered on this site?
De – Ola Bakery is committed to making its website accessible to all individuals.
Products
What are the prices of your products?
Money can’t buy you love, but it can buy you our yummy treats! Check out our prices on the website. Note that our prices are subject to change.
For items priced at each, can I order less than 20?
At this time, minimum that can be ordered is 25, but they are perfect for sharing with friends and family!
Orders
Do I have to pre-order or do you take walk-in orders?
We recommend placing your order ahead of time
How do I pre-order? Is payment required upfront or at the time of pickup?
Pre-orders are accepted online and over the phone and may require payment upon ordering.
How do I get my order?
In order to provide the best experience for you, most bakeries offer in-bakery pickup, delivery, or no-contact delivery. Please let us know your preference when you place your order.
Do you use delivery services from third parties?
Our yummy treats are precious cargo. Though we do work through select third-party services, most of our products personally delivered to make sure your order arrives in perfect condition!
Can I change my pickup or delivery time?
To coordinate a new pickup or delivery time, please reach out to the bakery.
I forgot to pick up my order yesterday! Can I still pick it up today?
We get it, things happen! Please reach out to the bakery to discuss your options.
Do you offer special pricing on large orders?
We recommend reaching out to the bakery to discuss options available
I am having trouble placing an order online. What do I do?
Please contact the bakery.
Do you have a loyalty program?
We’re honored you love our yummy treats so much! Our loyalty program is coming soon
Do you have a catering menu?
While we don’t have a catering menu available on our website, check out our Party to Go and Cocktail display on the catering page.
How do I order the Party to go?
We recommend placing your order ahead of timeHow do I order the Party to go?