FAQ – My Store

Frequently Asked Questions

At De-Ola Bakery our products are baked with love and passion. For any emails sent to the bakery, please allow 24 hours for a response.

General

What is the Bakery's Operating hours?

We’re excited that you want to shop with us. Our operating hours is 8:00 am to 7:00 pm Tuesday to Sunday.

What health and safety procedures are being followed in the bakery?

Our bakeries frequently clean and sanitize high-contact areas, perform frequent handwashing, instruct any team member who is feeling sick to stay home and have temporarily paused production.

Where can I share my experience with De – Ola Bakery?

Let us know how we’re doing! Send us feedback via the Contact us page, on Instagram and Facebook.

Who can I contact about accessibility issues I encountered on this site?

De – Ola Bakery is committed to making its website accessible to all individuals.

Products

What are the prices of your products?

For items priced at each, can I order less than 25?

At this time, minimum that can be ordered is 25, but they are perfect for sharing with friends and family!

Orders

Do I have to pre-order or do you take walk-in orders?

We recommend placing your order ahead of time

How do I pre-order? Is payment required upfront or at the time of pickup?

Pre-orders are accepted online and over the phone and may require payment upon ordering.

How do I get my order?

In order to provide the best experience for you, most bakeries offer in-bakery pickup, delivery, or no-contact delivery. Please let us know your preference when you place your order.

Do you use delivery services from third parties?

Our yummy treats are precious cargo. Though we do work through select third-party services, most of our products personally delivered to make sure your order arrives in perfect condition!

Can I change my pickup or delivery time?

To coordinate a new pickup or delivery time, please reach out to the bakery.

I forgot to pick up my order yesterday! Can I still pick it up today?

We get it, things happen! Please reach out to the bakery to discuss your options.

Is there a limit to how much items I can order?

No way, the more the merrier!

Do you offer special pricing on large orders?

We recommend reaching out to the bakery to discuss options available

Do you offer shipping?

Sending some joy? Select your shipping option while checking out

Can I change or cancel my order after it has been placed?

I am having trouble placing an order online. What do I do?

Please contact the bakery.

Do you have a loyalty program?

We’re honored you love our yummy treats so much! Our loyalty program is coming soon

Do you have a catering menu?

While we don’t have a catering menu available on our website, check out our Party to Go and Cocktail display on the catering page.

How do I order the Party to go?

Our Party to Go boxes comes in 3pc, 4pc and 6pc boxes but the cool thing is you get to choose what goes into the boxes